Britain’s best and worst hotel chains, according to you

General view of the Premier Inn at Cribbs Causeway, Bristol. 16 July 2014. See SWNS story SWDATE: Internet dater Emily Pike cried rape after a man she had sex with made his excuses and left, a court heard. Pike met 24-year-old Tom Mills online and they arranged a sexual liaison in Weston- super-Mare. Bristol Crown Court heard that when they could not find a room they booked into the Premier Inn at Cribbs Causeway and had sex. But after Mr Mills decided Pike did not match the description she had given herself online he left, texting her to say he was helping a friend in accident and emergency. Feeling scorned, Pike told police she had been raped at the hotel, as well as in a car in the car park.
The Premier Inn ranked highly (Picture: SWNS)

Drum roll please…

And the title of Britain’s best hotel chain goes to Sofitel.

The luxury arm of Novotel – with rooms costing £144 a night – topped the chart closely followed by Premier Inn, according to a survey by Which?.

Hotel firms judged in nine categories, including cleanliness, customer service, food, and value for money.

The top five chains also included Warner Leisure Hotels, Hampton by Hilton and Q Hotels.

Those that ranked poorly include Travelodge, Britannia Hotels and Old English Inns/Hotels.

Travelodge, one of Britain’s biggest hotel chains, with a room rate of around £44, had a customer score of 60 per cent.

Ailing:Travelodge hotels (Picture: PA)
Travelodge scored poorly (Picture: PA)

Here’s how the chart looks:

Name Average Price Customer score
Sofitel £144 83%
Premier Inn £61 82%
Warner Leisure Hotels £128 80%
Hampton by Hilton £80 78%
Q Hotels £102 78%
Marriott Hotels £110 73%
DoubleTree by Hilton £112 72%
Holiday Inn Express £72 72%
MacDonald Hotels £124 72%
Novotel Hotels £97 72%
Radisson Blu £111 72%
Holiday Inn £88 71%
Ibis £63 71%
Crowne Plaza Hotels £107 70%
Ramada £75 69%
Best Western £92 67%
Hilton Hotels £110 67%
Ibis Budget £32 67%
Copthrone Hotels £86 64%
Mercure Hotels £93 64%
The Hotel Collection £109 63%
Jurys Inn £87 62%
Days Inn/Hotel £55 61%
Thistle Hotels £101 61%
Travelodge £44 60%
De Vere Hotels £115 58%
Principal Hayley Hotels £120 55%
Old English Inns/Hotels £70 50%
Britannia Hotels £56 33%